General FAQ 11

• About the Game - What is DYING LIGHT?
• What are Dockets and how do i exchange them for weapons?
• How do I save progress in this game?! Can your retireve my lost archive?
• All zombies are Virals / Fall damage has changed / The grappling hook works differently etc.
• I've redeemed Last Hope twice / Removing extra dockets

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Current hot issues 5

• Lost or deleted save files / character / progress / account
• Account ACTIVATION / Password Reset / Platform Linking issues
• Low FPS/Performance on laptops with two video cards
• Community Event Rewards
• Permanent blurry, green vision / seizure screen

Steam PC Questions / Issues 23

• Official Windows PC System Requirements for Dying Light
• Official Ubuntu / SteamOS System Requirements for Dying Light
• Official Mac OS X System Requirements for Dying Light
• Performance / Stuttering / FPS Issues / glitched or invisible graphics
• Cannot Write in Game Folder

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Reporting Issues / Submitting a Support Ticket 8

• Customer and Technical Support Information
• Techland Store - inquiries, issues, refunds etc.
• Ideas / Feature Requests / Other Thoughts
• Careers / Job Applications / I wanna work at TECHLAND
• Requests for Personal Data Removal

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Multiplayer-related Issues 4

• Instructions for co-op / multiplayer in Dying Light
• Multiplayer / Co-op Issues
• [Steam PC] Your game appears to be using modified data
• Unable to invade players as the Zombie

DLC / Add-on info and issues 23

• Hellraid DLC - content and how to start
• Can't play The Following - it goes to the regular campaign in the Slums
• I've purchased a DLC, but I don't have access to it, the Store tells me to buy it again
• The Bozak Horde - Together Till The End / Bozak Mask Issues
• Changes to Gemly.com

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PS4 Questions / Issues 12

• Waiting for Install / Disc REGION issues
• Error CE-34878-0
• Can't import my old save files into the Enhanced Edition
• Clear Cache / Fix crashes and other issues
• Trophy issues in general

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Xbox One Questions / Issues 5

• Clearing Cache / Fix for Black Screen, crashes etc.
• Screen Flicker / Gamma Issues / Brightness Glitches
• The Game will not INSTALL
• Cannot finish DOWNLOADING the game
• The Following / DLC's cannot be installed