( NOTE: for incidents related to a lost account in the sense of progress or save data, look here, please: Lost or deleted save files / character / progress / account )

If you have any issues connected with your Techland Account, such as account activation at DyingLightGame.com or Dockets, check the SPAM folder in your mailbox, please.

Unfortunately, our newsletters and activation mails often tend to land there.

Should you still have issues with account activation (maybe you've lost the activation link altogether or it just doesn't work), resetting your password or linking your gaming platform to your Dockets/CompanionApp profile - let us know, please! 

If you have the "this platform is already used" error when linking your PSN, Xbox Live or Steam profile under your Dockets profile, tell us the following, please:

  • What is your gamertag or SteamID URL (if Steam's your platform), please?
  • Also, what are your other e-mail addresses used as Dying Light Weapon Dockets profiles?
  • Lastly, when was the last time you played Dying Light?

Our team is usually able to fix your Dying Light Weapon Dockets profile within 2 working days (Mon-Fri).

See also:

Not receiving Dockets / CompanionApp items in the game